TM
Tsholofelo M
1 reviews | Active since Nov 2020
22 Oct 2024, 09:01
Urgent Follow-up on Provident Fund Withdrawal Status
I resigned on July 25th, 2024, and chose to withdraw my provident fund. It is now October 22nd, 2024, and despite multiple attempts to follow up with NMG regarding the transfer of my funds, I have been unable to get through. Each day, I hold for 20 minutes before the call is disconnected.
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Replies (2)
NMG Benefits's replyOfficial
23 Oct 2024, 14:31 Hi Tsholofelo
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply23 Oct 2024, 14:31
Official
Hi Tsholofelo
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
TM
Tsholofelo M's updateReviewer Update
28 Oct 2024, 14:44Dear NMG Benefits Customer Care Team,
I am disappointed with the lack of communication and follow-up on my initial query. Despite raising my concerns previously, I have yet to receive any concrete updates or timelines for resolution, which has been frustrating and has impacted my experience with your service.
Please provide me with a prompt update on the status of my query, including any actions being taken to address it and an estimated timeline for when I can expect it to be fully resolved. I would appreciate it if this matter could be treated with the urgency it requires.
TM
Tsholofelo M's update28 Oct 2024, 14:44
Reviewer Update
Dear NMG Benefits Customer Care Team,
I am disappointed with the lack of communication and follow-up on my initial query. Despite raising my concerns previously, I have yet to receive any concrete updates or timelines for resolution, which has been frustrating and has impacted my experience with your service.
Please provide me with a prompt update on the status of my query, including any actions being taken to address it and an estimated timeline for when I can expect it to be fully resolved. I would appreciate it if this matter could be treated with the urgency it requires.