AB
Anneline B

1 reviews | Active since Jun 2016

15 Dec 2016, 09:50

Urgent assistance

<p>Good day </p> <p> </p> <p>I have expereinced a family emergency and I am in desperate need of my pension pay-out. I was stole I will receive it in January but I request NMG to take special consideration in speeding up the process. </p> <p> </p> <p>I have contacted the NMG via email a few times but have received no response. Please consider assisting me urgently.</p>

0
Replies (2)
AB
Anneline B's update21 Dec 2016, 13:47
Reviewer Update

Hi,

My ID number is ********** 059089. My name is Navendran Pillay, my fiancé logged the request on my behalf. My number is ********** 403 if you would like to confirm this. Let me know if anything can be done, my forms we submitted on the 11/11/2016 and last payment went off on the 20/11/2016. I do not understand why they were only processed on the 07/12/2016. I do understand TATs but liberty was much faster in processing my claim. One thing is for sure, I will not be investing with NMG again.

Regards,

N Pillay

AB
Anneline B's update21 Dec 2016, 13:54
Reviewer Update

Furthermore I received a mail saying my last contribution was on the 30/11/2016 therefore the forma were only processed on the 07/12/2016 which I know is incorrect because my last contribution was on my last payday which was on the 20/11/2016. I am currently highly frustrated, obviously due to my current family situation and with NMGs performance. I also want to state that your company is not very customer friendly and hence like I said previously I will not be investing in NMG as well as continue telling my colleagues and friends about my experience with NMG as well as liberty.