AK
Adele K
1 reviews | Active since Dec 2018
25 Jan 2022, 11:23
Unwillingness to help
Cedar / NMG Benefits - they just bluntly said that they were not willing to help me with an issue I was having with my tax return with regards to a pension pay out from them (which they submitted on the wrong tax number).
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NMG Benefits's replyOfficial
01 Feb 2022, 20:50Hi Adele Krause,
We sincerely apologise for the service levels that you have experienced from NMG Benefits and the inconvenience imposed on you. In the interest of protecting your personal details, please may I request that you email us at *** so that one of our trained contact center agents can attend to your query promptly. We will ensure that we make it our mission to attend to your query with urgency and care.
Adele, kindly take note that our operating hours are: Monday – Friday, 08h00 – 17h00.
The NMG Benefits Customer Care Team
NMG Benefits's reply01 Feb 2022, 20:50
Official
Hi Adele Krause,
We sincerely apologise for the service levels that you have experienced from NMG Benefits and the inconvenience imposed on you. In the interest of protecting your personal details, please may I request that you email us at *** so that one of our trained contact center agents can attend to your query promptly. We will ensure that we make it our mission to attend to your query with urgency and care.
Adele, kindly take note that our operating hours are: Monday – Friday, 08h00 – 17h00.
The NMG Benefits Customer Care Team