VM
Vuyokazi M
1 reviews | Active since Apr 2020
11 Oct 2024, 11:46
Unsatisfactory service
I have been trying to call this find since the 8th of September 2024 and I have send numerous emails in which they have said they will respond within 24hours but till this day no one has responded. Calling is hopeless, you are truly luckybif you get though. What is so difficult updating claims to a member? I receive 2 pot update sojething I didn't even apply for but when I will receive my provident payout, and why have I not received updated statement that you will not get any response. One has to wonder if our beneficiaries will ever be paid whats due to them if the actual member is struggling to get assistance.
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Replies (3)
NMG Benefits's replyOfficial
11 Oct 2024, 11:53Hi Vuyokazi
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply11 Oct 2024, 11:53
Official
Hi Vuyokazi
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
VM
Vuyokazi M's updateReviewer Update
11 Oct 2024, 11:59Share a reference number and when will the consultant call me or send a response to my emails
VM
Vuyokazi M's update11 Oct 2024, 11:59
Reviewer Update
Share a reference number and when will the consultant call me or send a response to my emails
VM
Vuyokazi M's updateReviewer Update
15 Oct 2024, 13:29I haven't received any response regarding my payout and no consultant has called me 48 hours
VM
Vuyokazi M's update15 Oct 2024, 13:29
Reviewer Update
I haven't received any response regarding my payout and no consultant has called me 48 hours