Unprofessional and Poor Service

I joined NMG through my former employer for a contribution of my pension fund. I had changed my employer and where I went, I needed to arrange for my own contributions. I contacted them to inquire how I could continue contributing through their services and, for over a year now, never got a response from anyone. I had to immediately opt for a different service provider (over a year ago) and followed the necessary steps required to get my fund transfer done and to date, nothing has happened.

At the same time, my financial advisor has also made several contacts with them and never gotten a response to the emails or calls. This is very unprofessional of them to hold on my funds, fail to complete my transfer for the request that has been sent to them for over a year. They could not even entertain me when trying to make business with them, no communication from the representatives, I had to opt for a different service provider whom to date I always get to communicate with them without difficulties. A very unprofessional company that does not prioritize business interests. Will I ever get my fund transferred? I cannot even login to their portal and yet, they are still holding on my fund.