1 reviews | Active since Dec 2020
Unprofessional
I was retrenched at work in August, and submitted my benefits claim on the 07th of October 2020. I did do a follow up with NMG in September 2020 and I was adviced it will take 6-8 weeks for a claim to pay out, and so I waited. NMG is now not answering my telephone calls when I follow up and not replying on emails as the turn around time has passed and no payment has been received thus far. It has been days trying to call with same outcome, I would hold until I run out of airtime. This is very unprofessional and *********. I have resorted to this platform to try and get your attention "NMG" Please NMG get back to me when you see this review. It is very fustrating and uncomfortable to be in the dark about something that is of this high importance.
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team