Unpaid Provident Fund

I have app**** for my provident fund benefits and was told that if I did not receive my payout, I was to contact the company directly. However I did 2 weeks ago only to be told by my account manager Brenda that the system was offline and then when it is back up again my enquiry will be escalated. A week passed no feedback so I called again and was told that they still waiting for tax to be vetted to the funds and the system will confirm the payment. Then to add to it she tells me she was off sick and just got back to work.

My question is if systems are offline and people get sick does the company shut down and are there no other employees to pick up the slave for those that are not at work.

Worst of all a company that asks you over and over for your name, I'd number and contact details yet they will never call you back to be frank with you or to tell you when you will get paid.

Please do not send me an automated message telling me how awesome your bad service is instead call me to tell me that my finds have been deposited and stop bull****ting people it's our money that is providing a job for people like you.