TK
Thembi K
1 reviews | Active since Aug 2021
20 May 2022, 14:17
Unhappy client
Hello I'm not happy with your service at all I app**** two months back to get my Uif I'm send from pillar to post lastweek friday I received a message that stated that iwill receive my payout in 48 hours unfortunately upto this day I have not received anything upto this day the 14/05/2022,hence I received this message lastweek friday I was hoping that you will honor that promise you made lastweek friday,im not happy idont wanna lie to you
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Replies (3)0
Replies (3)
NMG Benefits's replyOfficial
20 May 2022, 14:28Hi Thembi
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply20 May 2022, 14:28
Official
Hi Thembi
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team
TK
Thembi K's updateReviewer Update
23 May 2022, 09:10Since I waited from friday for someone to call me up to this day,I just want you guys to fix yourselves this thing it's really starting to Annoy me(by the way I'm using my Sister's Account my name is Max Seleko Thank you)
TK
Thembi K's update23 May 2022, 09:10
Reviewer Update
Since I waited from friday for someone to call me up to this day,I just want you guys to fix yourselves this thing it's really starting to Annoy me(by the way I'm using my Sister's Account my name is Max Seleko Thank you)
NMG Benefits's replyOfficial
23 May 2022, 09:14Hi Max
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Your query was escalated on Friday with the above details, at this time we did not know that you were using another account.
To escalate your query, please may I request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Your query was escalated on Friday with the above details, at this time we did not know that you were using another account.
To escalate your query, please may I request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply23 May 2022, 09:14
Official
Hi Max
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Your query was escalated on Friday with the above details, at this time we did not know that you were using another account.
To escalate your query, please may I request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Your query was escalated on Friday with the above details, at this time we did not know that you were using another account.
To escalate your query, please may I request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team