ML
Maurice L
1 reviews | Active since Jun 2020
16 Oct 2023, 21:26
Unfair treatment of customer
I have decided to take my complaint against NMG to the FAIS ombudsman... The post sales barriers are unacceptable.
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NMG Benefits's replyOfficial
18 Oct 2023, 13:48 Hi Maurice,
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on. We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply18 Oct 2023, 13:48
Official
Hi Maurice,
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on. We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.