1 reviews | Active since Mar 2009
Unacceptable Service!
On the 29th July my previous employer summited my partial withdrawal and transfer I was given 6-7 weeks...its now 9 weeks...after numerous attempts to call the consultants pick up and transfer back into the line...found one that said she will call me back there was no call back. Today I spoke to Lebo who then said they are currently busy with the application they sill need to send it to SARS once they get feedback only then they will know when payment will happen which is Unacceptable as on week 6 that is what I was told. Its amazing that in week 9 I am still being told the same thing. I don't know if some people cannot handle working from home but clearly they need to go back to the office! the service I've received from NMG is the worst and disgusting at this point! I refuse to wait another month for this to be resolved I want my payment now! its overdue!
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team