UNACCEPTABLE DELAYS & DATA ERROR: NMG withholding provident fund payout for foreign national member

I am writing this out of absolute frustration regarding my provident fund payout under my former employer.

I spent time and money going to SARS to ensure my tax profile is 100% compliant and active. However, when following up with NMG, your call center informed me that my reference number is linked to someone else’s details and that no record can be found under my passport number.

This is a failure in NMG’s data entry system. Contributions were deducted from my salary every month, yet NMG has mishandled my member profile and is refusing to locate my funds. Calling your call center gets me nowhere as agents simply give me the runaround or provide conflicting information.

My tax profile is clean, my paperwork is in order, and my former employer paid over my funds. I demand that a senior claims supervisor or member data specialist contact me immediately to locate my contributions using my SARS Tax Number and fix this administrative error so my payout can be processed without further delay.