Two Pot claiming

The service is BAD been waiting for over two months to get my request sorted. I have exhausted all avenues. My intial request was an email then escalated on the NMG website as a complaint no response.I tried calling a number of times but waiting time of 30 minutes and then get cut off. It is beyond my comprehension that only one line is offered during such a hectic period. I am staff so can only imagine what the clients are faced with.NMG wake up and smell the coffee the service is pathetic I am hoping that this will prompt me getting a response.Emerald van Wyk***)