1 reviews | Active since Jul 2023
Two- Pot
Hi i just wanted to find out when i would receive my SMS confirming my withdrawal of the 2 pot fund. i had managed to successfully submit my request. on the 1st i must say this is poor service Please see below confirmation looking forward to a speedy replay. [6:01 pm, 01/09/2024] Two Pot: Done! Your withdrawal request has been submitted. You will get updates over SMS as your withdrawal is processed over the coming days. Remember there are still a few steps to go [6:01 pm, 01/09/2024] Two Pot: We will validate your bank account details, then your money will be disinvested, then we will apply for a tax directive from SARS to confirm the tax rate, and finally we will authorise and process the payment [6:01 pm, 01/09/2024] Two Pot: By the way, now is a great time to speak to a financial planner so next year you don’t need to withdraw from your savings pot and instead the money can be preserved for your retirement. Would you like to speak to someone in our Member First team to start the process? A: Yes, please B: Not now, thanks [6:02 pm, 01/09/2024]: Kurt B
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.