1 reviews | Active since Sept 2016

02 Sept 2016, 02:27

Totally unprofessional

<p>I'm really disappointed and embarrassed with the way my account was handled, I sent my documents on the 22 of June to a team leader by the name of Thabiso Mzizi, and kindly asked if any documents or information they require and I was told that ALL IS ON ORDER. With that being said I told myself that I won't bother them with constant calls and emails cause I expected them to work as professionals and do their jobs. On 1st of Sep I took the liberty of sending one last email to Thabiso "TEAM LEADER" asking him if we were still ok, will I recieve pay on the 2nd of Sep as he promised, he then rreplies that he needs my TAX NUMBER. Afta asking him nicely if all was in order. He tells me 6 weeks later that they need my tax number. What disappoints most is that, I told him that I have mAde payment arrangements to the court for the 2nd and they acknowledged that I would recieve my cash, now I have to face the court looking like I **** to them. All because Thabiso Mzizi could not check their ppaperwork, so truth is if I didn't ask he wouldn't have told me bout my TAX NUMBER that if I didn't send my email to this team leader I wouldn't have known that I needed to provide a tax number. They dont even try call or send. Email or even a sms to tell me that. This shows lack of professionalism and respect for NMG clients of team leaders act work in such a manner what is their higher management like, its companies like these that mAke us south Africans look bad. they can't do a small task as process payments as promised. NMG is full of ***** and they manipulate clients cause they know we're in need. </p>

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Replies (2)
's update02 Sept 2016, 08:15
Reviewer Update

Im really disappointed that ur company lies to us, I asked ur team leader Thabiso Mzizi if my paper work is all ok and he said yes, I sent him a email yesterday asking if I'll be getting ny cash on the 2nd of Sep which is 6 weeks from my submission date, he doesn't even apologize, he tells me that he needs my tax number to finalize my claim, why didn they ask for it on my forms or when k asked if all is in order, ur team leaders are not reliable and honest, if this is the company integrity, then Im very appalled. I waited with with patients . I take it that if I didn't email him nothing would have been done with MY provident and pension fund.

NMG Benefits
NMG Benefits's reply05 Sept 2016, 15:26
Official

Good day Lesego

I sincerely apologize for the kind of service you have received and my delayed response.

As per your email conversation with Thabiso, Please expect payment 07/09/2016

Kind regards

Palesa Buthelezi