1 reviews | Active since Jun 2016
this is the worst company ever!!
<p> NMG has no customer orientation what so ever I'm apould by they customer service they ability to give customer feedback is revolting because no one ever calls you back. And to think we don't have a option where are retirement is kept. they service is below zero only reason I put a star is so I can get this review loaded</p>
Good day Nondumiso
Please note that it takes us 6-8 weeks for us to process and finalize a claim,once we have received your withdrawal claim form and last contribution.
We received your withdrawal claim form 13/01/2017 from your previous employer.
Please expect your funds to reflect in your account no later than 10/03/2017.
Kind regards
Palesa Buthelezi
Good day Nondumiso
Please note that it takes us 6-8 weeks for us to process and finalize a claim,once we have received your withdrawal claim form and last contribution.
We received your withdrawal claim form 13/01/2017 from your previous employer.
Please expect your funds to reflect in your account no later than 10/03/2017.
Kind regards
Palesa Buthelezi
And yet again, I will raise my query my concern is not my claim that I have full knowledge of. I request that next time another customer lays a complaint don't assume what the problem read and understand. I have requested for feedback on two numerous occasions and on both these occasions I have been promised feedback by supposedly senior consultant till this day I await. I even received an email on my last request as a promise to be called back with a reference number. But if all NMG staff all have the same mentality of assumptions as the replyer has done so. Then who am I to blame if problem starts at the very top. And I do urge that next time a query is received dont assume, Keep Your Promise To The Customer
And yet again, I will raise my query my concern is not my claim that I have full knowledge of. I request that next time another customer lays a complaint don't assume what the problem read and understand. I have requested for feedback on two numerous occasions and on both these occasions I have been promised feedback by supposedly senior consultant till this day I await. I even received an email on my last request as a promise to be called back with a reference number. But if all NMG staff all have the same mentality of assumptions as the replyer has done so. Then who am I to blame if problem starts at the very top. And I do urge that next time a query is received dont assume, Keep Your Promise To The Customer
so today I called in, I'm not suprised that my last correspondence was not answered, as per quoted response from Palesa Buthelezi I was promise "no later then the 10/03/2017. in quote... I'm still waiting. Company structure should be look at feedback is very important Im HR qualified I will never work for or even recommend NMG as a company administrator....
so today I called in, I'm not suprised that my last correspondence was not answered, as per quoted response from Palesa Buthelezi I was promise "no later then the 10/03/2017. in quote... I'm still waiting. Company structure should be look at feedback is very important Im HR qualified I will never work for or even recommend NMG as a company administrator....
God day Nondumiso
Please note that your claim was finalized 14 March 2017.
Please accept my apologies for my assumption to your query.
Kind Regards
Palesa Buthelezi
God day Nondumiso
Please note that your claim was finalized 14 March 2017.
Please accept my apologies for my assumption to your query.
Kind Regards
Palesa Buthelezi