KS
Khanyisile S

1 reviews | Active since Feb 2025

31 Mar 2025, 16:34

The worst treatment I have ever experienced.

This is my 3rd review with NMG Benefits. I app**** for my Provident fund withdrawal last year in September and I am still struggling even now. Tomorrow is gonna be the 7 the month since I submitted my application, all I get are stories.

My money came back from SARS a long time ago, it's gonna be the 3rd month now since it came back from SARS. Since two managers need to sign out my money, the 1st one hasn't even started, now it's the 3rd month since his been ignoring it. What does it take for them to take their clients serious? It's been 7 months since I app**** but still struggling with this company.

Please the complaints department must pull up their socks, this is too much. Every one I worked it got their money last year already I am the only one who is struggling. 7 months is too much. As a company you can't do this to people's lives, it's not right at all.

0
Replies (1)
NMG Benefits
NMG Benefits's reply27 Aug 2025, 10:40
Official
Hi Khanyisile

We sincerely apologise for the poor service levels that you have experienced from us. 

It is most definitely not the service levels we pride ourselves on. 

We have sent through your complaint to the relevant department. 

Finding a better way for you. 

The NMG Benefits Customer Care Team