ZD
Zama D
1 reviews | Active since Nov 2017
23 Dec 2022, 14:54
The worst. It's taking 4 months to process a claim
I submitted my claim in September. It's end of the year am still waiting. This has got to be the worst company. I'm glad I raised the issue with my previous employer to relook their investment.
Helpful (0)
Replies (3)0
Replies (3)
NMG Benefits's replyOfficial
04 Jan 2023, 08:44Hi Zama
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply04 Jan 2023, 08:44
Official
Hi Zama
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
ZD
Zama D's updateReviewer Update
04 Jan 2023, 09:03Thisbus is ridiculous. You guys just give automated response but actually do nothing. It's month 5, claim still not complete! My previous really need to rethink their investment with you guys. This has been so long and draining.
ZD
Zama D's update04 Jan 2023, 09:03
Reviewer Update
Thisbus is ridiculous. You guys just give automated response but actually do nothing. It's month 5, claim still not complete! My previous really need to rethink their investment with you guys. This has been so long and draining.
NMG Benefits's replyOfficial
04 Jan 2023, 11:20Hi Zama
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to escalations @nmg.co.za and you will be responded to.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to escalations @nmg.co.za and you will be responded to.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply04 Jan 2023, 11:20
Official
Hi Zama
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to escalations @nmg.co.za and you will be responded to.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to escalations @nmg.co.za and you will be responded to.
Finding a better way for you.
The NMG Benefits Customer Care Team.