ZK
Zama K
1 reviews | Active since Apr 2023
04 Apr 2023, 11:17
The Pension Fund
I am extremely disappointed with the services provided by NMG benefits regarding my provident fund. As an ex-employee of the South African Medical Research Council, I have been waiting for my provident fund for the past 2 months, but the company has failed to fulfill its commitment. Despite multiple follow-ups and reminders, there has been no progress in the matter. This kind of behavior is unacceptable and unprofessional. I strongly advise anyone looking to work with this company to reconsider their decision and look for a more reliable and trustworthy employer.
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Replies (4)0
Replies (4)
NMG Benefits's replyOfficial
05 Apr 2023, 07:26 Hi Zama,
We sincerely apologise for the poor service levels that you have experienced from us. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply05 Apr 2023, 07:26
Official
Hi Zama,
We sincerely apologise for the poor service levels that you have experienced from us. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
ZK
Zama K's updateReviewer Update
05 Apr 2023, 09:20I will be waiting for that attendance of my query as no one has been able to assist me
ZK
Zama K's update05 Apr 2023, 09:20
Reviewer Update
I will be waiting for that attendance of my query as no one has been able to assist me
ZK
Zama K's updateReviewer Update
06 Apr 2023, 08:50I was told that the NMG team will attend to my query with urgency and care but I still haven't received any call or email about this matter. Anyway, what you wrote is what you write for every complaint, pretend as if you care but never do anything. You are messing with people's lives, people like us who are not working but I dependent on this money while they still looking for work
ZK
Zama K's update06 Apr 2023, 08:50
Reviewer Update
I was told that the NMG team will attend to my query with urgency and care but I still haven't received any call or email about this matter. Anyway, what you wrote is what you write for every complaint, pretend as if you care but never do anything. You are messing with people's lives, people like us who are not working but I dependent on this money while they still looking for work
ZK
Zama K's updateReviewer Update
13 Apr 2023, 10:04NMG has still not contacted me and has not received my payout. Dear NMG Benefits Customer Care Team i am still waiting to be contacted and my issue to be resolved
ZK
Zama K's update13 Apr 2023, 10:04
Reviewer Update
NMG has still not contacted me and has not received my payout. Dear NMG Benefits Customer Care Team i am still waiting to be contacted and my issue to be resolved