PC
Pei-Lin Chen
1 reviews | Active since Sept 2014
22 Aug 2022, 16:08
Terrible Service, no answer no returns of answers
I have phoned 5 times in the last 2 months requesting for information of when my Provident fund will be transferred and I still have not had anyone call me back. Why cant you just honour customer service as basic as this? And I was just on the phone for 14 min and 30sec from 3:30pm this afternoon with no one answering your office phones.
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NMG Benefits's replyOfficial
22 Aug 2022, 21:44Hi Pei-Lin
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply22 Aug 2022, 21:44
Official
Hi Pei-Lin
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.