Terrible service from Ntokozo

I called Nmg benefits and spoke to a male consultant to give me an amount for my withdrawal. Unfortunately I had to call again to get an approx time to process, then spoke to ******** Ntokozo. She gave me a different amount to the one given the day before. Once I asked her to seek 3rd advice as I was npw confused, she kept shoving it down my throat to accept only her response. Nmg you need to listen to the call and use it as training for future as I called the call centre for advice and left with more questions than answers. What a shame