Terrible Service

What a joke my darlings!!!!

I resigned in March from my previous company and they have NMG as part of their employee benefits .No words can explain what a traumatic experience it has been to deal with NMG for the past 12 weeks I have called the number my former employer Provided to do a follow up the phone just rings for an hour and 23 minutes and the phone just drops . I have sent countless of emails and you only get a consultant will call you back in the next 48 hours . What really bothers me is you take money from out salaries very easily but when we request our money back it’s just a roller coaster of nonsense. Made one visit to NMG that one visit left a bad taste my mouth . Please can someone explain how am I inconveniencing you when I am asking on an update on my pension. Customer service is trash in all honesty .I resigned with a friend of mine who works for P& G we resigned same time she received he benefits 4 weeks ago . I honestly thought all the Retirement and Pension companies would have the same problem and that’s not the case NMG needs to do better