KH
Khongelani H
1 reviews | Active since Jun 2020
09 Oct 2023, 16:14
TERRIBLE SERVICE
Left my old company mid August was advised that the process would take 6 weeks till date claim has not been paid, been told of stories of how my old employer didnt send my contribution for august to them changing adninistrators to their system being down for 3 days and have no idea when it be back on! its really time and mentally consuming to have such inconvenience from a company handling our finances
Helpful (0)
Replies (4)0
Replies (4)
NMG Benefits's replyOfficial
11 Oct 2023, 14:33 Hi Khongelani,
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on. We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on. We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply11 Oct 2023, 14:33
Official
Hi Khongelani,
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on. We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on. We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
KH
Khongelani H's updateReviewer Update
11 Oct 2023, 16:05may i have the email address ?or kindly forward to ***
KH
Khongelani H's update11 Oct 2023, 16:05
Reviewer Update
may i have the email address ?or kindly forward to ***
NMG Benefits's replyOfficial
13 Oct 2023, 08:27 Hi Khongelani,
The email address is ***.
The NMG Benefits Customer Care Team.
The email address is ***.
The NMG Benefits Customer Care Team.
NMG Benefits's reply13 Oct 2023, 08:27
Official
Hi Khongelani,
The email address is ***.
The NMG Benefits Customer Care Team.
The email address is ***.
The NMG Benefits Customer Care Team.
KH
Khongelani H's updateReviewer Update
24 Oct 2023, 13:21Till date i am still waiting for the claim to be paid daily i have to follow up and stories after stories!!!!
KH
Khongelani H's update24 Oct 2023, 13:21
Reviewer Update
Till date i am still waiting for the claim to be paid daily i have to follow up and stories after stories!!!!