JF
Jonathan F
1 reviews | Active since Nov 2018
02 Nov 2022, 08:56
Terrible service
I was **** to by the staff. They have no reference numbers when you phone is with queries or complaints. It's 10 weeks since my documents recieved . When I phone I find out then there is a issue. There is no communication from NMG
Helpful (0)
Replies (3)0
Replies (3)
NMG Benefits's replyOfficial
02 Nov 2022, 09:34 Hi Jonathan
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply02 Nov 2022, 09:34
Official
Hi Jonathan
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
JF
Jonathan F's updateReviewer Update
03 Nov 2022, 09:29Good day NMG . The manager who phoned me. Just contradicts herself. The complaint I made was never logged as far as I can tell. Every time I ask a question the story changes. I have requested the ombudsman information and a call from a senior manager
JF
Jonathan F's update03 Nov 2022, 09:29
Reviewer Update
Good day NMG . The manager who phoned me. Just contradicts herself. The complaint I made was never logged as far as I can tell. Every time I ask a question the story changes. I have requested the ombudsman information and a call from a senior manager
NMG Benefits's replyOfficial
03 Nov 2022, 10:10Hi Jonathan
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to senior management, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply03 Nov 2022, 10:10
Official
Hi Jonathan
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to senior management, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.