JC
Joseph C
1 reviews | Active since Feb 2023
15 Feb 2023, 15:43
TERRIBLE SERVICE
POOR SERVICE EVER....Its unpleasant to deal with this Group ,No one is taking you serious as I have lodged my claim on November 2022 but still no one is giving me updates on my claim, They don't respond om my e-mails and they keep on passing them around ,No one is willing to take responsibility. I have sent numerous e-mails but no replies ,nothing. My previous employer tried to intervene but they only rep**** to that e-mail after that no one is updating on this matter. I AM REALLY DISSAPOINTED IN NMG BENEFITS.....They don't even deserve this rating of one red star ...I think their rating is ZERO.....
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NMG Benefits's replyOfficial
17 Feb 2023, 13:25Hi Joseph,
We sincerely apologise for the poor service levels that you have experienced from us.
We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply17 Feb 2023, 13:25
Official
Hi Joseph,
We sincerely apologise for the poor service levels that you have experienced from us.
We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.