nY
ntombi Y
1 reviews | Active since Nov 2015
03 Aug 2022, 17:17
Terrible service
Sibongile Mkhonto is the worst at giving feedback,she emailed me on the 21st of July to ask me information I had already filled in on the form,I then gave her the information again.. I send an email asking for feedback on the claim on the 28th of July,she then again asks me the same question she asked me on the previous email this now means she never bothered to check my response,I than again responded with the information she had already asked.She doesn’t respond to any emails clearly when she does get around to sending them it’s to ask what you have already advise of!!!
Helpful (0)
Replies (2)0
Replies (2)
NMG Benefits's replyOfficial
04 Aug 2022, 10:29Hi Ntombi
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply04 Aug 2022, 10:29
Official
Hi Ntombi
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
nY
ntombi Y's updateReviewer Update
12 Aug 2022, 08:51It’s week no nothing from ur side,nmg really can’t communicate,I’ve learned that if u don’t push you,you leave the claim hanging only when we ask for feedback do u attempt to do something on the claim
nY
ntombi Y's update12 Aug 2022, 08:51
Reviewer Update
It’s week no nothing from ur side,nmg really can’t communicate,I’ve learned that if u don’t push you,you leave the claim hanging only when we ask for feedback do u attempt to do something on the claim