TERRIBLE!

This pension fund is very unpleasant to deal with. After requesting a withdrawl of my funds due to cancellation, I realised that my full benefit was not paid out. After numerous enquires, the company admitted to making an error and admitted to only have paid out one part of my benefit. I am wondering if I did not make this enquire, whether my funds would have been kept by them? It took numerous e-mails and months to get a statement of account from them. Communication is terrible, service is terrible and they are not keeping to their own promised deadlines. It is concerning to know how they treat their members and the terrible service they provide.