Terrible claim experience

My claim experience has been the worst customer experience I have ever experienced. It's bad enough I had a pathetic financial advisor from Discovery, I thought I would breathe a sigh of relief once everything is with NMG. Let me tell you, even worse. It's like they are trying to outdo each other in terms of who can be the least caring, most nonchalant, service provider. Phones go unanswered. When a call does get answered someone promises to call back with feedback and they don't. Emails are ignored. You have to send several follow up emaila before anyone bothers to respond. I've been following up since around 17 April. I filled my claim forms on 3 March. It 09 June and would you believe I have no clue what is going on, how far the process is, nothing, because zero feedback. Terrible service. Never again will my funds make it to NMG again. With my next employer I will simply ask which fund is NOT NMG, before I take a benefit. Aweful.