Tedious claims processing

There processes are tedious. They take long to allocate your contribution, they take long to invest your funds, the take long to disinvest and boy, they take super long to process and pay your claim. 6-8 weeks was okay in those days but with how many things have evolved surely there is no need to still take that long to process and pay a claim. What's worse is the companies that they invested your funds with takes less than a week to pay it over to them, Sars takes a day or two to give the tax directive. So why is this company so slow. Old Mutual pays out in under two weeks, this I know from personal experience. At NMG it seems like they just sit there and hide under their 6-8 week turnaround time which was probably put in place when they started out many years ago. No one is really being innovative enough to say guys wake up a lot has changed, we don't need such a reduculous turnaround time anymore. And they really don't have so many claims. If Old Mutual can process and payout in two weeks I don't see why NMG can't