KM
Kamogelo M
1 reviews | Active since Sept 2022
02 Nov 2022, 16:11
Stay away
Worst service experience. If you like stress and headaches this is the company for you
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Replies (2)KM
Kamogelo M's updateReviewer Update
03 Nov 2022, 05:40Day 1500 hundred of being disrespected by NMG. Please explain to me why my documents were submitted on the 27th of July and even today my claim is being “disinvested”.
This is after weeks of calling and at some point one of your consultants saying the claim is being sent for tax then the next week it all of a sudden was back in disinvestments again.
I’m not even surprised that your consultants lie because you clearly just have a culture of not caring, being ********* and not accountable.
And don’t tell me about sincere apologies because you guys don’t care. Don’t tell me about send an email to quries@nmg been there done that, you don’t respond. “Your so called management “ has been getting in touch with me.
I will be visiting your offices today
This is after weeks of calling and at some point one of your consultants saying the claim is being sent for tax then the next week it all of a sudden was back in disinvestments again.
I’m not even surprised that your consultants lie because you clearly just have a culture of not caring, being ********* and not accountable.
And don’t tell me about sincere apologies because you guys don’t care. Don’t tell me about send an email to quries@nmg been there done that, you don’t respond. “Your so called management “ has been getting in touch with me.
I will be visiting your offices today
KM
Kamogelo M's update03 Nov 2022, 05:40
Reviewer Update
Day 1500 hundred of being disrespected by NMG. Please explain to me why my documents were submitted on the 27th of July and even today my claim is being “disinvested”.
This is after weeks of calling and at some point one of your consultants saying the claim is being sent for tax then the next week it all of a sudden was back in disinvestments again.
I’m not even surprised that your consultants lie because you clearly just have a culture of not caring, being ********* and not accountable.
And don’t tell me about sincere apologies because you guys don’t care. Don’t tell me about send an email to quries@nmg been there done that, you don’t respond. “Your so called management “ has been getting in touch with me.
I will be visiting your offices today
This is after weeks of calling and at some point one of your consultants saying the claim is being sent for tax then the next week it all of a sudden was back in disinvestments again.
I’m not even surprised that your consultants lie because you clearly just have a culture of not caring, being ********* and not accountable.
And don’t tell me about sincere apologies because you guys don’t care. Don’t tell me about send an email to quries@nmg been there done that, you don’t respond. “Your so called management “ has been getting in touch with me.
I will be visiting your offices today
NMG Benefits's replyOfficial
03 Nov 2022, 09:25Hi Kamogelo
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to escalations @nmg.co.za and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply03 Nov 2022, 09:25
Official
Hi Kamogelo
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to escalations @nmg.co.za and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.