Since you cannot respond to emails maybe you will respond to a complaint

This is by far the worst experience I have ever had trying to transfer my funds. This is also exactly why I am transferring my funds. Your turnaround times, communication and overall service is appalling. I have been waiting five months to transfer my funds to a more reputable institution and your team are dragging their feet. I have emailed B Sirovha, S Nagdee and J Mahass multiple times requesting feedback and they are awaiting for confirmation from the tax team according Aadil at 27Four. The tax team has nothing to do with my Section 14 transfer. Your staff clearly do not know what they are doing.