Shocking Service!
<p>I am extremely frustrated with NMG as this point and would like to my voice this frustration as I feel that the service I have received up until this point has been extremely unprofessional.</p> <p>It is the 17th of May, we are half way through the month already and TODAY they asking me to confirm details???? This should not be an issue at this late stage of the game, I already emailed yesterday to follow up and then already voiced my irritation at this fact which a consultant agreed to that this process was taking too long – I then get a call this morning and get told that they have missed the SARS deadline for this morning and added that it was a fault on the consultants side! This is unacceptable this is what they do it is part of thier job they should be on top of things, I am not going to sit back and accept this as I have been on NMG'S case emailing back and forth for two weeks now asking the position of this claim, I was banking on this payment coming through now I sit in a very difficult position due to inability to perform tasks correctly.</p> <p> </p> <p>To make it even worse i get emailed and this is how it gets mentioned that the deadline time has been missed “The other thing is that I missed the 08:00 SARS run so your application to SARS it will go into tomorrow’s run” No apology of any kind even though they are aware that I am expecting this payment! totally unprofessional.</p> <p>I am disgusted at this service and dont recommend doing business with them as this is totally unacceptable.</p>
Dear Bronwyn,
My sincere apologies for the service you have received,
Please note that your last contribution was received on the 30-April-2016.
However,our process to finalise the claim takes 6-8 weeks from the date of exit, which in this case we are still within our standard turn around time.
Chevon has app**** for tax today, on receipt of a successful directive payment will be released tomorrow.
Should you have any further queries, please do not hesitate to contact us on the below details.
Email: ***
Tell no: ***
Kind Regards
Thabisile Malinga
Dear Bronwyn,
My sincere apologies for the service you have received,
Please note that your last contribution was received on the 30-April-2016.
However,our process to finalise the claim takes 6-8 weeks from the date of exit, which in this case we are still within our standard turn around time.
Chevon has app**** for tax today, on receipt of a successful directive payment will be released tomorrow.
Should you have any further queries, please do not hesitate to contact us on the below details.
Email: ***
Tell no: ***
Kind Regards
Thabisile Malinga
