BH
Barry H
1 reviews | Active since Dec 2012
29 Oct 2024, 12:20
Shocking Service!
We have been trying to resolve a benefit transfer since March this year. While NMG drags their feet my client is losing money and stuck with no access to their funds. NMG has not cared in the least. Money has been transferred back and forth and still no resolution. Lerato Phetla does not respond or even read her emails properly. The situation has been explained numerous times and still NMG are unable to resolve.
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NMG Benefits's replyOfficial
08 Nov 2024, 11:08Hi Barry
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply08 Nov 2024, 11:08
Official
Hi Barry
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team