CR
Curt R
1 reviews | Active since Mar 2015
11 Nov 2024, 09:59
Shocking customer service
I have been waiting for my payout for seven weeks as of today. Despite numerous attempts to contact the relevant parties via phone and email, I have received no response. This lack of communication is highly concerning and reflects poorly on the level of service being provided.
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Replies (2)
NMG Benefits's replyOfficial
13 Nov 2024, 07:17Hi Curt
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply13 Nov 2024, 07:17
Official
Hi Curt
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
CR
Curt R's updateReviewer Update
15 Nov 2024, 05:53Over 8 weeks now? And not even a phone call or email. Soon I'll be laying a charge of theft if not resolved.
CR
Curt R's update15 Nov 2024, 05:53
Reviewer Update
Over 8 weeks now? And not even a phone call or email. Soon I'll be laying a charge of theft if not resolved.