1 reviews | Active since Jan 2014
Service failure
<p>So I've resigned from my company and my last day was on 2 June 2016. Two weeks ago I enquired about my provident funds and I was told by an NMG administrator that the company hasn't sent the withdrawal forms. I called my company and they even sent me a confirmation via email that this was sent to NMG successfully even before my last day. Now when I call into the call centre, no one knows anything and I keep getting transferred from one department to another! This is really frustrating!! Please resolve this urgently! </p>
Good day Kamo
We sincerely apologize for the kind of service you have received and the late response.
Please note that it take 6-8 weeks for us to process and finalize a claim once we have received the withdrawal claim form,from your previous employer.
We received your withdrawal claim form 15/06/2016. Your claim is in progress and will be finalized within the standard turn around time of 6- 8 weeks.
Should you have any further queries, please do not hesitate to contact us.
Email: Tel No: ***
Kind regards
Palesa Buthelezi
Good day Kamo
We sincerely apologize for the kind of service you have received and the late response.
Please note that it take 6-8 weeks for us to process and finalize a claim once we have received the withdrawal claim form,from your previous employer.
We received your withdrawal claim form 15/06/2016. Your claim is in progress and will be finalized within the standard turn around time of 6- 8 weeks.
Should you have any further queries, please do not hesitate to contact us.
Email: Tel No: ***
Kind regards
Palesa Buthelezi