SW
Schaunette W
1 reviews | Active since Aug 2022
25 Aug 2022, 08:29
Second complaint and no response!!!! Unacceptable and disappointing service!
This is my second hellopeter complaint. Still no response despite my first complaint and numerous emails and unanswered calls. This is really ridiculous !!!!! 8 weeks and no answer as to when my pension will be paid out.
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Replies (2)
NMG Benefits's replyOfficial
25 Aug 2022, 08:39 Hi Schaunette
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. To escalate your query, please may I request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply25 Aug 2022, 08:39
Official
Hi Schaunette
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. To escalate your query, please may I request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's replyOfficial
26 Aug 2022, 08:41Hi Schaunette
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. To escalate your query, please may I request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply26 Aug 2022, 08:41
Official
Hi Schaunette
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. To escalate your query, please may I request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.