LM
Lebogang M
1 reviews | Active since Nov 2025
18 Aug 2026, 09:12
SARS DIRECTIVE
App**** for a claim withdrawal in June 11, kept calling every week and got told that my documents are with the administrator for the past 8 weeks. Two weeks they said they submitted to SARS for directives but somehow there was an error from NMG email is *** Phone: ***
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Replies (5)
NMG Benefits's replyOfficial
19 Aug 2026, 08:45Good day Lebogang
Thank you for bringing your concerns to our attention.
We have referred your query to the relevant department for review and will ensure that it is addressed appropriately.
We have referred your query to the relevant department for review and will ensure that it is addressed appropriately.
We appreciate your patience while the matter is being processed. Please note your complaint reference number: ***6
Finding a better way for you,
NMG Benefits Member Support team
Finding a better way for you,
NMG Benefits Member Support team
NMG Benefits's reply19 Aug 2026, 08:45
Official
Good day Lebogang
Thank you for bringing your concerns to our attention.
We have referred your query to the relevant department for review and will ensure that it is addressed appropriately.
We have referred your query to the relevant department for review and will ensure that it is addressed appropriately.
We appreciate your patience while the matter is being processed. Please note your complaint reference number: ***6
Finding a better way for you,
NMG Benefits Member Support team
Finding a better way for you,
NMG Benefits Member Support team
LM
Lebogang M's updateReviewer Update
21 Aug 2026, 07:478 weeks waiting period has collapsed, now you coming up with a different excuses as to why i have still not received a payout, documents i sent in June clearly stipulated that i am not part of section 197, i need a payout not evaluation and attention, i am not making a loan i am requesting for what is rightfully mine.
LM
Lebogang M's update21 Aug 2026, 07:47
Reviewer Update
8 weeks waiting period has collapsed, now you coming up with a different excuses as to why i have still not received a payout, documents i sent in June clearly stipulated that i am not part of section 197, i need a payout not evaluation and attention, i am not making a loan i am requesting for what is rightfully mine.
NMG Benefits's replyOfficial
21 Aug 2026, 09:00Your claim has been escalated, please await further feedback from the relevant department
Finding a better way for you,
NMG Benefits Member Support team
Finding a better way for you,
NMG Benefits Member Support team
NMG Benefits's reply21 Aug 2026, 09:00
Official
Your claim has been escalated, please await further feedback from the relevant department
Finding a better way for you,
NMG Benefits Member Support team
Finding a better way for you,
NMG Benefits Member Support team
LM
Lebogang M's updateReviewer Update
24 Aug 2026, 14:05It is now 9 weeks and still no payment has been received, escalation has been processed two weeks ago but still no feedback or positive results.
LM
Lebogang M's update24 Aug 2026, 14:05
Reviewer Update
It is now 9 weeks and still no payment has been received, escalation has been processed two weeks ago but still no feedback or positive results.
NMG Benefits's replyOfficial
28 Aug 2026, 09:37I note payment has been released into your Capitec Bank account. Please allow up to 48 business hours for the funds to reflect in your account
Finding a better way for you,
NMG Benefits Member Support team
Finding a better way for you,
NMG Benefits Member Support team
NMG Benefits's reply28 Aug 2026, 09:37
Official
I note payment has been released into your Capitec Bank account. Please allow up to 48 business hours for the funds to reflect in your account
Finding a better way for you,
NMG Benefits Member Support team
Finding a better way for you,
NMG Benefits Member Support team