NP
Navendran P

1 reviews | Active since Nov 2014

20 Nov 2024, 10:38

Review for NMG – Provident Fund Withdrawal

I am currently in the process of withdrawing my provident fund with NMG, and unfortunately, my experience has been less than satisfactory so far. It has now been seven weeks since I initiated the process, and although I provided the additional information they requested, I have not received any meaningful feedback or updates from their team.

Each time I follow up, there is little to no response, and I am left in the dark about the status of my withdrawal. Effective communication is crucial when dealing with financial matters, especially when there are delays, and I find the lack of feedback frustrating and concerning.

I would appreciate more timely and transparent updates on the progress of my withdrawal request. At this point, I am hoping NMG can improve their communication and provide more clarity on what is happening with my funds.

Regards, Mr. N Pillay

0
Replies (1)
NMG Benefits
NMG Benefits's reply27 Nov 2024, 13:44
Official
 Hi Navendran

We sincerely apologise for the poor service levels that you have experienced from us. 

It is most definitely not the service levels we pride ourselves on. 

We have sent through your complaint to the relevant department. 

Finding a better way for you. 

The NMG Benefits Customer Care Team