Retirement fund claim

I have been waiting for my retirement payout for three months now Every time when i call i am given the same excuse of Tax directive. It has been 3 week of me calling and emailing to be told the same story

My emails are ignored at times,calls not being picked up,if i get hold of pne of them they promise to revert back pf which never happens.

All i need to know is when will i get what is due to me? And can one of the seniors email me and give me a response on the above mentioned. Koketso Mathekga is supposedly handling my case but she replies late or does not reply emails at all. I am yet to get a response from her since i mailed her yesterday morning.

I may be contacted on emails only