LC
Llewanne C
1 reviews | Active since Sept 2024
01 Sept 2024, 21:05
Provident payout
My last day at my workplace was the 3rd of June. I have been contacting NMG since July and the call centre agents give me a different story everytime I call. I have sent numerous emails but have got no response. I was told 6-8 weeks. It’s been 3 months now. Service is terrible.
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Replies (2)
NMG Benefits's replyOfficial
03 Sept 2024, 11:22Hi Llewanne
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply03 Sept 2024, 11:22
Official
Hi Llewanne
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
LC
Llewanne C's updateReviewer Update
04 Sept 2024, 14:22This is now utterly ridiculous , can NMG please give me answers , the most pathetic service I’ve ever received
LC
Llewanne C's update04 Sept 2024, 14:22
Reviewer Update
This is now utterly ridiculous , can NMG please give me answers , the most pathetic service I’ve ever received