JE
Janene E
1 reviews | Active since May 2015
21 Jan 2025, 21:27
Provident money disappears after withdrawal request
My previous employer sent through the request for provident fund withdrawal, but every time I check on the amount, it reduces with R700plus!! So by the time the payout happens, you would have taken how much money!!! Worse of all all I see everywhere is how this process gets dragged out. So how do I know if everything is on track?? Cant log in online anymore, only on whatsapp. And so money just keeps disappearing every few days... I need an update asap
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NMG Benefits's replyOfficial
23 Jan 2025, 14:49 Hi Janene
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply23 Jan 2025, 14:49
Official
Hi Janene
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team