Provident fund still not realized

I am so surprised that I am not the only one crying about this company they dnt have service they are the once who supposed to update us when the claim is lodged but they ignore us as if it's not our money, I have been retrenched August and we were told that we must wait for three months but it never happened like that we keep on emailing them and they are telling us different stories we dnt know what to do any more. We want money any one please assist