AS
Anathi S
1 reviews | Active since Jun 2020
05 Feb 2021, 01:51
Provident fund payout
Bad experience ever... Having to wait a whole 2 months for my money. My previous employer submitted the all the required documents for my provident fund claim on the 14th December 2020. I've been following up with NMG since the 1st week of January and all they keep on telling me is the 6-8 weeks turnaround time. I tried calling them for again on February 4 and the lines are engaged, couldn't get through to anyone.Today is the last day in 8 weeks and I still haven't received my money. I am unemployed and have debts to pay, what's the hold up?
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NMG Benefits's replyOfficial
08 Feb 2021, 23:51Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
NMG Benefits's reply08 Feb 2021, 23:51
Official
Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team