Provident Fund Pay Out - System Down

I worked for Pick 'n Pay for 32 Years and for 32 years they have been taking my money on time, on the 25th every month with no problem. Then I was retrenched in July 2023 and all paper work was completed. I have been struggling to get answers and speaking to people who are at work every day at NMG but apparently their system is off. My question is how does such a big professional company have systems down when they have to pay people out but when they have to receive the money from our employers the system is all up and running. I am about to loose everything I have worked for for 32 years and all they can tell me is their system is down and they don't know or can't tell me when it will be back up again. How I ask myself. With all the latest technology. This is not a company for employers to invest their employees hard earn money in!