DM
Dorah M

1 reviews | Active since Apr 2022

26 Apr 2022, 17:47

Provident fund

I should say the lack of consistency and care for their members is just a disappointment. I resigned from my previous job last year November, submitted all the relevant documents to Nmg regarding my provident fund. But I can tell you that, I have been calling them with no help at all but just back and forth from one consultant to another. The last person I have been communicating with is Shannae, she's been promising to call with some sort of progress but nothing. I have also communicated with Noluthando, with zero help. I am fed up, I am just wasting my airtime everytime I call because there won't be anything new they tell me.

0
Replies (3)
NMG Benefits
NMG Benefits's reply27 Apr 2022, 11:29
Official
Hi Dorah 

We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.

Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care. 

Finding a better way for you. 

The NMG Benefits Customer Care Team 

DM
Dorah M's update29 Apr 2022, 13:54
Reviewer Update
Still waiting for some sort of communication....... Patience running low. I guess my long time pending query is not important.
NMG Benefits
NMG Benefits's reply29 Apr 2022, 14:09
Official
 Hi Dorah

Thank you for taking the time to contact us. Our team is still working on your query and will be in contact with you. 

We apologise that it is taking this long to resolve your query. 

Finding a better way for you. 

The NMG Benefits Customer Care Team