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Nthabiseng N
1 reviews | Active since Jul 2023
16 Sept 2024, 03:33
Provident fund delay!
Bad! Bad experience! It’s been 4 months since I resigned! My car and bond is behind! I’m scared I’m gonna lose them. I still haven’t received my provident fund money. Every time I call their office I hold till I run out of airtime no one answers and when they do they say month end, mind end they say the next month end. Even people that I resigned before got their money, I’ve never felt so helpless. Penny the manager takes time to respond to emails, she promised on email I will get the money on the 13th of the September 2024 I’m writing this on the 16th of September. I’m so helpless. I resigned of the 31st of May 2024.
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NMG Benefits's replyOfficial
17 Sept 2024, 15:36 Hi, valued member
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply17 Sept 2024, 15:36
Official
Hi, valued member
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.