SM
Simphiwe M

1 reviews | Active since Jan 2025

21 Jan 2025, 15:36

Provident Fund Claim Withdrawal

"I've had a disappointing experience with NMG Benefits. I encountered challenges with processing claims, accessing support, receiving clear information. Communication was slow, unclear, or unhelpful, and it left me feeling frustrated and undervalued as a client.

For a company focused on benefits, I expected better customer service, more efficiency, clearer processes. Unfortunately, my experience fell short, and it hasn’t inspired confidence in their services.

I hope they address these shortcomings and improve their customer experience moving forward."

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Replies (1)
NMG Benefits
NMG Benefits's reply23 Jan 2025, 14:49
Official
 Hi Simphiwe

We sincerely apologise for the poor service levels that you have experienced from us. 

It is most definitely not the service levels we pride ourselves on. 

We have sent through your complaint to the relevant department. 

Finding a better way for you. 

The NMG Benefits Customer Care Team