NH
Nichal H
1 reviews | Active since Dec 2009
14 Jul 2020, 08:59
PROLONGING PAYMENT
I have submitted a claim with NMG Benefits to have my pension and provident fund withdrawal processed since April. My Pension fund was paid out but not my provident fund. I have sent through numerous mails but just receive the standard reply. This is pathetic service that I am receiving. I would like to make everyone aware that has their pension and provident fund invested with NMG Benefits that this is the type of service they should expect when withdrawing.
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Replies (2)
NMG Benefits's replyOfficial
14 Jul 2020, 17:19Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
NMG Benefits's reply14 Jul 2020, 17:19
Official
Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
NH
Nichal H's updateReviewer Update
17 Jul 2020, 09:43It's been 2 working days since I posted a review on Hello Peter the only. Communication I received was the standard copy and paste on Hello Peter . Ncamsile refuses to reply to e mails. If I do not get any joy from NMG Benefits I will be escalating this to the Pension Funds Adjudicator.
NH
Nichal H's update17 Jul 2020, 09:43
Reviewer Update
It's been 2 working days since I posted a review on Hello Peter the only. Communication I received was the standard copy and paste on Hello Peter . Ncamsile refuses to reply to e mails. If I do not get any joy from NMG Benefits I will be escalating this to the Pension Funds Adjudicator.