TN
Tshepo N
1 reviews | Active since Feb 2013
11 Oct 2022, 12:16
Poor services, poor leadership
NMG received my documents from my previous company on the 15th August, NMG confirmed they have received my documents and that I will be updated as the claim goes, My last contribution to the fund was on the 30th August. It's the 11th October. I have called numerous times following up on my application.
I have been calling them and everything seems to be stuck at the administrator related. WHICH INDUSTRY BEST PRACTICES ARE THEY FOLLOWING....
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NMG Benefits's replyOfficial
11 Oct 2022, 14:01Hi Tshepo
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply11 Oct 2022, 14:01
Official
Hi Tshepo
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.