SH
Sindisiwe H
1 reviews | Active since Nov 2020
18 Nov 2020, 16:57
Poor Service, waiting for 3MONTHS for MY FUND to be paid
Poor service delivery. I was an employee for Accenture/Edcon for the past 7yrs and they recently closed its doors in August. Since then I have been fighting to get my NMG fund paid to no avail. I have been told they have not received my withdrawal froms from Edcon but how is that possible when my colleagues have received their funds?? No feedback from from both parties for 3MONTHS NOW!! As I am currently unemployed i really needed MY FUNDS to survive until something else comes up
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NMG Benefits's replyOfficial
19 Nov 2020, 11:38Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
NMG Benefits's reply19 Nov 2020, 11:38
Official
Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team