KS
Kariena S
1 reviews | Active since Jun 2020
04 Jun 2020, 20:15
Poor service. No income for pensioners.
This company is working with pension of people. But instead they pocket the interest and do not do as promised. My father in law retired end of January. No income from then. We started to enquire when we have not received any money or communication at 6 April. Then they started a process. We complained to them 27 May when nothing happened. They were supposed to pay out 500k. Tonight we received 470k. This is the worst service I have received ever! If your company uses NMG for your provident fund, good luck with getting the money!
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NMG Benefits's replyOfficial
05 Jun 2020, 13:24Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
NMG Benefits's reply05 Jun 2020, 13:24
Official
Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team